Refund and return policy

The 14-day return period

You can return a work within 14 days of the day it is delivered, for any reason, if it is in the condition you received it. This matches the right Egyptian consumer protection law gives you for a purchase made at a distance.

What you get back

You are refunded the full price of the work and the delivery fee you paid. Morrow does not charge you anything to return a work.

Damaged or not as described

If a work arrives damaged, or is not as described in the listing, report it in the same way. You are refunded the price and the delivery fee, and Morrow arranges the pickup.

How to return a work

• Open your orders on Morrow and report the return, or write to us using the contact details on the contact page and include your order number.
• Keep the work in the condition you received it, with its packaging if you can.
• Morrow arranges the courier pickup. You do not need to arrange or pay for shipping.
• The artist’s payout for that order is paused until the return is settled.

How you are refunded

The refund goes back to the same payment method you used to pay. Once Morrow has the work back and approves the refund, we send it to the payment provider. How long it takes to show in your account depends on your bank or wallet.

Morrow decides each case after reviewing what both sides provide.

Before you pay

A work you reserve is held for you for 24 hours. Nothing is charged until you pay, and you can walk away at any time before that without any cost.

If no return is reported

If you report nothing, the payment is released to the artist 14 days after delivery, or sooner if you confirm that you received the work.

Questions

For any question about a return or a refund, use the contact page. We usually reply within one working day.